If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to us in its original undamaged condition.
Please mail returns to: 438 Cow Flat Road, Cow Flat NSW 2795
Shipping via Australia Post. We only ship wine within Australia.
When you place an order, Australia Post provide a tracking service in the form of an email to you the customer. If you do not provide an email address,Vale Creek will monitor the delivery.